Cancellation Policy
At Raven Luxury Events / Raven Blooms, each event date is reserved exclusively for our clients. Due to the custom nature of floral design, advance ordering, and limited availability, the following cancellation terms apply:
Retainer
All retainers are non-refundable. The retainer secures your event date, covers design time, administrative planning, and blocks our calendar from accepting other bookings.
Client Cancellations
If the Client cancels services, the following payment terms apply:
These amounts reflect time already invested, custom sourcing, staffing, and lost booking opportunities.
Custom & Special-Order Items
Any custom-built pieces, specialty rentals, imported florals, or special-order materials are non-refundable once ordered, regardless of cancellation timing.
Event Postponement
If the event is postponed (not canceled):
The retainer may be transferred one time to a new date within 12 months, subject to our availability.
A date change fee may apply.
Pricing may be adjusted based on seasonality, floral market changes, or scope updates.
Force Majeure
If circumstances beyond either party’s control (e.g., severe weather, government restrictions, natural disasters) prevent the event from occurring, payments made may be applied toward a rescheduled date, subject to availability. Refunds are not guaranteed due to prior labor and procurement commitments.
No-Show / Same-Day Cancellation
If access to the venue is denied, the event is called off on the day of, or the client chooses not to proceed, this is treated as a cancellation within 30 days — the full balance remains due.
Why This Policy Exists
Floral design and event décor involve:
Advance floral ordering
Labor schedulin
Rental allocations
Studio production time
Reserved event dates
Once these commitments are made, costs cannot be recovered.
By booking with Raven Luxury Events / Raven Blooms, the client acknowledges and agrees to this cancellation policy.